About Us

OUR COMPANY was founded in 1985 and is one of America's first, full-service, message on hold firms. We are unapologetically a small company. In fact, we think that being small is one of our biggest assets. We're responsive, flexible and accommodating, and everyone's job is to exceed our client's expectations.





OUR MISSION is to distinguish ourselves from our competition by the quality of our work and the integrity of our conduct; to be not the largest, but the most reputable message on hold company in America; to provide a valuable service of the highest quality at a fair price; to do what's best for the client and the company, and to treat every customer in the same way we wish to be treated by our vendors.




OUR CLIENTS are American businesses both large and small. From property owners and management companies, to businesses in the retail, automotive, medical, legal, law enforcement and public utility sectors. We've had the privilege of serving a number of industry leaders, including Sears, Sam's Club/Walmart, JC Penney, Midas, Allstate Insurance, and Verizon Wireless.


Black Arrow

Studies show that 55% of callers that are placed on silent hold will hang up in less than one minute - half within the first 40 seconds. 34% of those who hang up will not call back.

Black Arrow

A customized message on hold program from ON HOLD USA costs around a dollar a day with no equipment to purchase, no startup fees, no hidden charges and no long-term contracts!