Are there any up-front charges or sign-up fees?

No, we don't charge any up-front fees.

How long does it take to complete my project?

Typically, about two weeks. This timetable can vary and depends largely upon timely submission of materials (the information we need to prepare your script) and the script revision and approval process.

Will I have to purchase any equipment?

No. We provide a digital player as part of our service. The advantage is that if the unit should fail or become obsolete as technology improves, you get free replacement for as long as you use our service. Our message players are designed for conventional, music on hold capable, telephone systems. In some cases, they can be used on residential type telephone lines with the use of a third-party adaptor. We do not provide third-party adaptors as part of our service.

Will I be required to sign a contract?

Not under normal circumstances. You will however, be asked to agree to our simple terms and conditions as part of the order process.

How do I install my message on hold player?

Most current telephone systems have music on hold capability. We'll determine this when you order your service. Most systems require a simple plug-and-play installation. We ship the correct connector for your specific make and model and assist you with your installation. Some telephone systems require professional installation by a qualified technician. In this case there are two options: You can contact the local vendor that services your telephone system or we can arrange professional installation for you through our national network of technicians. The average cost in most major markets is $130.00.

Can I use your service if I have a VOIP telephone system?

Yes. Most, if not all, VOIP systems can utilize our external message on hold player. Others have internal circuitry that allows your soundtrack to be uploaded into the system and played continuously. We have the software and the compression know-how to accommodate any system requirement.

What happens if we have a power outage?

Our devices will all resume playing after a power outage without requiring any action on your part. However, in a low voltage situation, or with power fluctuating on and off, your unit may eventually need to be reset. The reset procedure is as follows: Unplug the power - Unplug the media - Reconnect the power - Reinstall the media.

How do I modify my messages, add new content, or change my background music?

You'll be assigned a Login ID and Password, giving you 24/7 access to your account at onholdusa.com. Once logged in, you may modify your message script, submit new information so that we can prepare new material for you, select new background music, order a holiday soundtrack and more.

Can I have my messages produced in a foreign language?

Yes, we offer foreign language translation and native announcers. There is usually an additional fee for this service, so ask your representative for an exact quote.

Will I have to pay licensing fees for the use of copyrighted music?

No, we pay all licensing fees on your behalf. There's never an additional charge or hidden fee.