Customer Service Program

To assure your continued satisfaction and proper system performance, a member of our customer care team will call your business every 4 months.
We remind you automatically when it's time to update your soundtrack.
You can review and change your messages, order new soundtracks, update your company information and more, 24/7 at onholdusa.com.
We provide 48-hour equipment replacement, should the need arise. Applies to failures reported by Noon EST.

You will receive periodic correspondence from customerservice@onholdusa.com. Be sure to adjust your email spam filter accordingly.

	Studies show that 55% of callers that are placed on silent hold will hang up in less than one minute - half within the first 40 seconds. 34% of those who hang up will not call back.
	A customized message on hold program from ON HOLD USA costs around a dollar a day with no equipment to purchase, no startup fees, no hidden charges and no long-term contracts!